Shipping Information 

Shipping costs

All shipping costs will be charged based on the weight of the shipment.
The delivery will always be charged as below, without any additional duties or taxes. (Of course there is always a possibility of exceptions)

Shipping Costs Switzerland, Principality of Liechtenstein:
0-10 kg = 10.00 CHF
10-20 kg = 20.00 CHF
20-30 kg = 30.00 CHF

Bulk goods will be charged separately. 

Shipping costs Austria:
0-10 kg = 10.00 EUR
10-20 kg = 15.00 EUR
20-30 kg = 20.00 EUR

Bulk goods will be charged separately. 

Shipping costs Germany, France, Italy:
0-10 kg = 20.00 EUR
10-20 kg = 30.00 EUR
20-30 kg = 40.00 EUR

Bulk goods will be charged separately.

Shipping accomplishment

The delivery will be accomplished by local post or courier (generally DPD).
On request, the customer can pick up the order in person and free of charge. On agreement, the order can also be handed over. For all special delivery requests please contact us by email or phone.

Product exchange / Sending back packages / Trying on – Switzerland / Liechtenstein

One exchange per product can be made for free.
This means, customers organize and return the product by themselves. Customers have to bear all costs of sending back products.
As soon as the package reaches Roka, the new/exchanged articles will be dispatched without any additional costs.
Requirements for a legal exchange is that all returned products must be unused and undamaged.

Multiple desired exchanges of the same product will be charged separately.

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